Thomas MACKENBROCK

About Thomas MACKENBROCK

Thomas Mackenbrock is an experienced international executive in the business services industry, now closely associated with Teleperformance, the global leader in outsourced customer experience management and digital services. Since October 1, 2024, he has served as Deputy Chief Executive Officer of the group, working alongside Daniel Julien within a strengthened governance structure designed to clearly separate the responsibilities of the Board of Directors from those of executive management. He has also been presented as the executive expected to take on expanded leadership responsibilities over time. Before joining Teleperformance’s renewed leadership team, Thomas Mackenbrock led Majorel Group as Chief Executive Officer from 2019 to 2023, until the company was acquired by Teleperformance. That role gave him deep exposure to customer experience management, digital transformation of operations, and the challenge of scaling a services business across international markets. His career also includes more than twelve years at Bertelsmann, where he held several senior management positions across Europe, China, and Brazil. This multinational experience helped him build a strong operational and strategic profile, with a focus on managing complex organizations, adapting business models to different regions, and driving growth in diverse cultural environments. He started his career at McKinsey in 2000 after earning a PhD in economics, giving him a rigorous analytical foundation that has remained central to his executive style. At Teleperformance, his appointment fits into a broader effort to accelerate growth, simplify the organization, and reinforce value creation. In 2024, the group announced a refreshed leadership model with clearer executive roles and a tighter management structure focused on operational excellence, innovation, and performance discipline. In that context, Thomas Mackenbrock stands out as a key figure in shaping the group’s next stage of development.