Pauline GINESTIE

About Pauline GINESTIE

Pauline Ginestié is a French and British business leader and independent board director, best known for her role on the Board of Directors of Teleperformance SE, the global leader in customer experience management and digital business services. Her mandate as a director was renewed at Teleperformance’s annual general meeting in May 2025, confirming her continued role in the company’s governance. At Teleperformance, she also serves on the CSR committee, a natural fit with her long-standing focus on people, customer experience, and organizational transformation. Her academic background is notably strong and multidisciplinary. She holds an MBA from Columbia Business School at Columbia University in New York, a degree in Economics and Finance from Sciences Po Paris, and a Master’s degree in English Literature from Paris Nanterre University. She later expanded her expertise with a Master of Science in Human Computer Interaction and Ergonomics at University College London, underscoring a lasting interest in how technology, human behavior, and user experience intersect. Ginestié began her career as an auditor at Price Waterhouse Coopers in Paris. In 1999, she joined NetValue USA as a product and project manager, and in 2001 she moved to Register.com. From 2002 onward, she shifted toward independent digital consulting, before developing a deeper specialization in user experience through her work with Foviance. In 2012, she launched a freelance practice in customer experience consulting, and more recently she has broadened her activity to executive and leadership coaching. Her profile stands out because it combines financial training, digital expertise, and a strong understanding of human behavior. This blend allows her to contribute to Teleperformance with a nuanced perspective on customer expectations, service quality, journey design, and governance. She has also served as a director of other listed companies, including PCAS, which strengthens her credentials in listed-company governance. Overall, her career reflects the growing importance of customer experience, digital transformation, and strategic oversight in major international corporations.