Shipchandler Khozema

About Shipchandler Khozema

Khozema Shipchandler is the Chief Executive Officer of Twilio, a publicly traded U.S. technology company listed on the NYSE/NASDAQ under the ticker TWLO and known for its customer engagement and cloud communications platform. He was appointed CEO in January 2024 and joined Twilio’s Board of Directors at the same time. His path within Twilio reflects a steady rise through key leadership roles: he served as Chief Financial Officer beginning in November 2018, later became Chief Operating Officer, and then led Twilio Communications starting in March 2023. This progression highlights a blend of financial, operational, and strategic leadership experience that is especially relevant in a period of business transformation and portfolio discipline. Before joining Twilio, Shipchandler spent more than two decades at GE, where he held a range of operating and financial leadership positions across global businesses. His GE background included roles connected to GE Digital, corporate audit, aviation, and broader industrial operations, with experience spanning the United States, the Middle East, and Singapore. That international background gave him a deep grounding in governance, finance, risk management, and large-scale execution. At Twilio, he has been associated with a more disciplined operating approach, with emphasis on efficiency, profitability, and execution quality. When Twilio announced his CEO appointment, the company noted that he had helped guide Twilio Communications toward more profitable growth and had played a central role in operational improvements and capital allocation focus. His leadership profile suggests a CEO with a strong command of both the financial and operational levers required to support long-term value creation. Shipchandler also serves on the boards of Ethos and Smartsheet, extending his footprint across the U.S. technology and software landscape.