Freshworks Inc.: management transactions · United States · SEC (Form 4)

About Freshworks Inc.

Freshworks Inc. is a U.S.-listed software company trading on the NASDAQ under the ticker FRSH, with operations anchored in the United States and corporate headquarters in San Mateo, California. The business was founded in October 2010 as Freshdesk and later rebranded to Freshworks to reflect a broader multi-product strategy. From the outset, the company has been positioned as a SaaS vendor focused on making customer and employee service software simpler to deploy and easier to use, while increasingly embedding AI into its workflows and automation layers. ([ir.freshworks.com](https://ir.freshworks.com/static-files/3f7b93b1-813f-4be3-b322-c52905be712d?utm_source=openai)) Freshworks’ core business today spans two major themes: customer experience (CX) and employee experience (EX). Its product suite includes Freshdesk for customer support, Freshservice for IT service management and internal service workflows, plus adjacent capabilities across CRM, marketing automation, IT asset management, and Freddy AI-driven functionality. The platform is designed to reduce service complexity by bringing together ticketing, knowledge management, automation, and agent assistance within a unified stack. This positions Freshworks as a lighter-weight, faster-to-implement alternative to more heavyweight enterprise software suites, which has helped it gain traction among small and mid-sized businesses and, increasingly, larger enterprises. ([freshworks.com](https://www.freshworks.com/?utm_source=openai)) From a competitive standpoint, Freshworks operates in crowded markets against dedicated vendors in customer support, ITSM, and enterprise service management. Its differentiation is built around ease of use, faster time to value, and a product strategy that increasingly centers on AI-assisted service delivery. The company says it serves more than 74,000 customers globally, underscoring a broad and diversified installed base. Freshworks also has an international footprint, with foreign subsidiaries and operating presence across India, the United Kingdom, Australia, Germany, Ireland, France, the Netherlands, and Singapore. ([freshworks.com](https://www.freshworks.com/?utm_source=openai)) Recent developments reinforce the company’s strategic direction. In 2025 and early 2026, Freshworks launched and expanded AI-enabled features across Freshdesk and Freshservice, introduced new capabilities for enterprise service management, and continued to emphasize its Freddy AI layer. In first-quarter 2026 results, the company said it exceeded revenue and non-GAAP operating income expectations and landed its two largest deals on record, including its first contract above $1 million in ARR. Freshworks also authorized a $400 million share repurchase program, signaling confidence in cash generation and capital allocation discipline. For investors, Freshworks stands out as a profitable-growth software name exposed to secular demand for digital service automation and practical AI adoption in enterprise workflows. ([freshworks.com](https://www.freshworks.com/pressrelease/freshworks-reports-first-quarter-2026-results/?utm_source=openai))