TELEPERFORMANCE: insider trades · France · AMF

About TELEPERFORMANCE

Teleperformance is a global leader in outsourced customer experience management and business process services. Listed in Paris, the group was founded in Paris in 1978 by Daniel Julien, initially as a telemarketing business serving French clients in media, financial services, and insurance. Over time, Teleperformance expanded internationally through organic growth and acquisitions, evolving into one of the most prominent players in digital business services. Today, it operates in nearly 100 countries and runs programs in about 300 languages and dialects across 170 markets. The group’s business model is built around two main pillars. The first, and historically the core of the company, is customer experience management: omnichannel customer care, technical support, customer acquisition and retention, content moderation, digital marketing, complex back-office operations, knowledge services, digital expertise, and cloud integration. The second pillar is Specialized Services, which includes higher-value activities such as interpretation, visa and consular services, collections, recruitment process outsourcing, and healthcare support services for government agencies and other clients. This diversified platform allows Teleperformance to support both front-office and specialized operational workflows. Teleperformance holds a leading market position globally, with a strong footprint across major developed economies and exposure to a wide range of client verticals, including technology, telecommunications, banking and insurance, healthcare, retail and e-commerce, travel and hospitality, energy, consumer goods, and government services. The company promotes a “High Touch-High Tech” strategy that combines human expertise, digital tools, and AI-enabled solutions to make interactions simpler, faster, safer, and more cost-effective for enterprise and public-sector customers. Strategically, Teleperformance significantly strengthened its scale and capabilities in 2024 through the integration of Majorel, a major European business services provider. Management has emphasized profitable growth, strong cash generation, and targeted acquisitions, especially in specialized services. Recent company communications also underline the continued expansion of offshore and digital solutions as clients look to improve efficiency and operational resilience. Another defining feature of Teleperformance is its workforce and operating model. The company’s integrated report highlighted nearly 500,000 employees, along with a large remote-work component and a broad international platform. This scale, combined with deep sector expertise and global delivery capabilities, has made Teleperformance a flagship French listed company in the business services universe.