TTEC Holdings, Inc.: directors' dealings · United States · SEC (Form 4)

About TTEC Holdings, Inc.

TTEC Holdings, Inc. is a United States-based business services company listed on the NASDAQ under the ticker TTEC. The company’s operational headquarters are in Austin, Texas, while its corporate history is closely tied to Greenwood Village, Colorado. Founded in 1982, TTEC has built a focused franchise around customer experience (CX), combining consulting, technology, and managed services. For international investors, it sits at the intersection of enterprise services, software-enabled transformation, and outsourced customer operations, a market supported by ongoing digitization, automation, and the rapid adoption of AI in customer-facing workflows. TTEC’s operating model is organized around two complementary businesses. TTEC Digital designs, builds, and runs omnichannel contact center technology, CRM, analytics, and AI solutions. TTEC Engage delivers customer engagement, acquisition, technical support, back-office processing, and fraud-prevention services. This two-part structure is strategically important: it allows TTEC to advise clients on CX architecture while also executing the day-to-day customer interactions at scale. In competitive terms, that makes TTEC more integrated than a pure consultancy and more technology-oriented than a traditional outsourcing provider. The company serves leading brands across industries such as financial services, telecom, healthcare, retail, and digital-native businesses. Its geographic footprint is broad, with operations spanning six continents and meaningful delivery capacity in Latin America, Egypt, and other offshore and nearshore locations. That global platform supports multilingual service delivery, extended time-zone coverage, and the ability to scale capacity around seasonal demand peaks. For multinational clients, those capabilities are particularly valuable when they seek to lower service costs without sacrificing customer satisfaction. From a competitive standpoint, TTEC operates in a fragmented but highly demanding market where differentiation depends on sector expertise, execution quality, analytics depth, and the ability to deploy AI in practical, measurable ways. Recent disclosures indicate a company still in transition. Revenue for full-year 2025 was $2.137 billion, modestly lower year over year, while management continued investing in restructuring and innovation. In early 2026, TTEC reiterated its full-year outlook and highlighted new AI-enabled offerings, including AI Gateway, aimed at connecting modern AI capabilities with legacy contact-center infrastructure. In April 2026, the company also released its 2025-26 Impact and Sustainability Report, underscoring ESG priorities and disclosure alignment. Overall, TTEC remains a specialized NASDAQ-listed services platform with meaningful exposure to enterprise CX budgets and a strategic positioning centered on AI-enabled customer experience modernization.