LiveVox Holdings, Inc.: insider trades · United States · SEC (Form 4)

About LiveVox Holdings, Inc.

LiveVox Holdings, Inc. (NASDAQ: LVOX) was a US technology company focused on cloud contact-center software, serving enterprises with tools that orchestrate customer interactions across voice, SMS, email, chat, and related workflows. Prior to its acquisition by NICE in late 2023, LiveVox positioned itself as a native cloud CCaaS (Contact Center as a Service) platform combining omnichannel communications, CRM, artificial intelligence, and workforce engagement management (WEM) in a single environment. The company was organized in Delaware and its principal executive offices were in San Francisco, California, with additional operating and development presence in Colombia and India. ([sec.gov](https://www.sec.gov/Archives/edgar/data/1723648/000114036123022299/ny20008412x3_ars.pdf)) LiveVox traces its origins to 2000, which the company cited as its founding year in corporate materials. Over time, it expanded through product development and targeted acquisitions, including Teckst in 2019 and SpeechIQ in 2020, while broadening from outbound compliance use cases into inbound CCaaS capabilities. The company went public on the NASDAQ in June 2021 under the ticker LVOX. In October 2023, NICE announced an agreement to acquire LiveVox, and the merger was later completed, making LiveVox a wholly owned subsidiary of NICE and effectively ending its standalone public-market life. The merger consideration was $3.74 per share. ([sec.gov](https://www.sec.gov/Archives/edgar/data/1723648/000172364823000025/livevox2023enterprisecon.htm)) From a business-model perspective, LiveVox offered an integrated suite designed for large enterprises and BPOs, with particular relevance in regulated industries where compliance, monitoring, and reporting are critical. Its platform was built on a multi-tenant public-cloud architecture deployed on AWS and was designed to improve agent productivity while unifying customer touchpoints in a single interface. Core product capabilities included outbound dialing, inbound and outbound engagement, omnichannel routing, contact-center CRM, AI-driven analytics, speech analytics, and workforce management functionality. The company emphasized that its revenue mix was largely recurring, with only a small professional-services component, and that it sold primarily on a direct and consumption-oriented model. ([sec.gov](https://www.sec.gov/Archives/edgar/data/1723648/000172364823000025/livevox2023enterprisecon.htm)) Competitively, LiveVox operated in the broader shift from legacy on-premise contact-center systems to cloud-based customer engagement platforms. Its differentiation was built around an integrated stack, compliance-oriented outbound capabilities, and the ability to support complex enterprise deployments with relatively low implementation friction. In its last standalone disclosures, the company indicated that the vast majority of revenue came from the United States, underscoring a concentrated domestic footprint rather than a globally diversified revenue base. The company also highlighted a customer mix skewed toward large enterprise and diversified BPO clients. ([sec.gov](https://www.sec.gov/Archives/edgar/data/1723648/000172364823000025/livevox2023enterprisecon.htm)) The key recent development for investors is strategic rather than operational: NICE’s acquisition of LiveVox. That transaction is the defining corporate event and means LiveVox should now be viewed less as an independent quoted equity and more as a historical asset within NICE’s customer-engagement portfolio. For investors analyzing SEC Form 4 insider activity, the practical conclusion is that LiveVox was a US-based NASDAQ-listed software company centered on cloud contact-center automation and omnichannel engagement, with its standalone equity story effectively concluded by the NICE acquisition. ([sec.gov](https://www.sec.gov/Archives/edgar/data/1723648/000110465923113016/tm2329369d1_prem14c.htm))