Serviceware SE: management transactions · Germany · BaFin

About Serviceware SE

Serviceware SE is a German B2B software company focused on Enterprise Service Management (ESM) — the digitization, orchestration, and automation of service processes across the enterprise. The stock is listed on Xetra/Frankfurt (DAX/MDAX/SDAX) in Germany, and the company is aimed primarily at mid-sized and large organizations that want better control over IT costs, service workflows, and internal support functions. Founded in 1998 as PMCS.helpLine Software Group, the company adopted the Serviceware SE name in 2018 at the time of its IPO. Its headquarters are in Idstein, Hesse, near Frankfurt. The core of the business is the Serviceware Platform, a modular suite that can be deployed as an integrated stack or on a standalone basis. The main components are Serviceware Financial, which addresses IT Financial Management and cost transparency; Serviceware Processes, which supports service management and workflow automation; Serviceware Resources, which is aimed at field service and resource management; Serviceware Knowledge, built around the SABIO acquisition and focused on knowledge management; and Serviceware Performance, which emerged from the cubus/outperform combination and covers corporate performance planning. In addition to software, the group provides consulting, managed services, cloud/IT infrastructure services, and software training. From a competitive standpoint, Serviceware is positioned in an expanding ESM market driven by productivity demands, budget transparency, and increasingly by AI adoption. The company markets an “AI-native” platform and was named a “Strong Performer” by Forrester in a global ESM platform evaluation. Serviceware reports a customer base of more than 1,100 organizations worldwide, including international enterprises and large listed groups, with a strong footprint in the DACH region and ongoing international expansion into other markets. Recent developments underscore a more profitable growth profile. In fiscal 2024/2025, Serviceware surpassed EUR 115.3 million in revenue for the first time, with SaaS/Service revenue growing particularly strongly. The company also reported positive EBIT for the first time since its IPO, alongside a higher order backlog. Recent commercial wins included new customers in Italy, North America, and other international markets, while the platform continued to gain AI capabilities. For investors, Serviceware stands out as a niche German software name with exposure to enterprise digital transformation, listed on the Xetra/Frankfurt (DAX/MDAX/SDAX) market in Germany.